Our refund policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately we can’t offer you a refund nor an exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Gift cards
* Downloadable products
* Single-use or consumable products
* Shipping protections
For hygiene and safety reasons, the following items are also non-returnable and non-refundable, even if unused:
* Insoles
* Socks
* Bunion correctors
To initiate a return, click here.
Please do not send your purchase back to the shipping delivery address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the total of the refund initiated, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bearefoot.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items for free if they are defective or damaged. If you need to exchange a product due to a reason from your side, we will replace the item for free, but you may be responsible for shipping fees.
If you agree to these terms and want to exchange your item, click here.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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